Queueing System (broken?)

Simple things, an example of partially broken IT system and probably cost mgmt system.

Queueing in a pharmacy… 24-hour pharma, facility of a famous hospital.

I noticed a very long queue in the Rx receipt … While there’s only one poor, overloaded employee serving the queue. It’s late @21:48:42, so understand-able…

Then I also notice a non-functioning (non-optimally used) digital signage/queueing system.

It was supposed to help us the queuers to know the status of our medicine, if they have finished preparing it.

So what’s supposed to happen is:
- you queue, give your Rx
- they calculate the price for med
- you confirm the cost and get an Rx number
- you pay
- you wait (and wait…..)
- you watch the signboard, wait until your Rx shows up
- you pick up the med

Automatic and smooth. Although still long.

What will happens…
- we don’t wait, but we go run errands
- we come back and miss the signboard (or the signboard simply doesn’t work… Like tonight)
- so when signboard doesn’t work, they call your name when the med is ready and you will miss it…
- we speak, try to reach, and call impatiently to the employees
- they check manually
- you get your Rx

Manual, too many human intervention.

I wished someone from IT could help to smooth the process. Increased (my) customer satisfaction. And didn’t waste my time.

Wished IT could really matter and make difference…

Update: turned out that our elect co was the culprit, due to power failure, the q-system failed too… Ha3x…