I recently decided to switch my provider. Less expensive, but faster. So it’s an somewhat easy and economical decision.
Now the task to cancel the existing subscription.
Apparently telcos have done a good job in keeping the customers by making it difficult and inconvenience to unsubscribe! Ha3x.
Subscribing is just a phone call away. So is upgrading to a more expensive package.
But not the other way around!
I have to be physically present. To be exact the person who’s name is on the bill had to come to their office. Otherwise you need to prepare an authorization letter with a signed duty stamp (“meterai”).
(How to wake someone from the grave to sign it?)
Good thing is that they’re open on Saturday.
There’s form to fill in. And there are a couple of documents to submit, including proof of payment.
At least everything was clearly explained.
On the flip side, I think it’s a precaution to avoid potential fraud and dispute. That is what makes telco in a way a “trusted entity” – proper process.
Ok. Off to the queue again. 5 people to go.
